Política de reembolso

RETURN & REFUND POLICY

At NOMVIA, customers have the right to request a return within 14 calendar days from the day they receive their order, without having to provide a reason, where applicable under EU consumer law.

RETURN CONDITIONS

Customers may inspect the product as reasonably necessary to check its nature, characteristics and functionality.

Returned products should include all accessories and components supplied with the order and, where reasonably possible, the original packaging.

If the product has been handled beyond what is necessary to inspect it and this causes a loss in value, NOMVIA may deduct an amount corresponding to that diminished value where permitted by applicable law.

Opening the packaging alone does not automatically remove the customer's right of withdrawal.

HOW TO REQUEST A RETURN

Before returning any item, please contact NOMVIA through our customer support contact details.

We will review your request and provide you with the appropriate return instructions and return address.

Please do not send any product back without contacting us first, as returns sent without prior instructions may experience delays in processing.

CHANGE-OF-MIND RETURNS

If you are returning an item because you changed your mind, ordered the wrong product, or no longer want the item, you are responsible for the direct cost of returning it, where permitted by applicable law.

DAMAGED, DEFECTIVE, INCOMPLETE OR INCORRECT PRODUCTS

If your order arrives damaged, defective, incomplete or different from what you ordered, please contact NOMVIA as soon as reasonably possible.

We may request photos or videos of the product to help us assess the issue.

Where NOMVIA is responsible for a damaged, defective, incomplete or incorrect product, you will not be required to pay the necessary return shipping costs.

Depending on the circumstances and applicable consumer law, an appropriate remedy may include repair, replacement, price reduction or refund.

REFUNDS

For valid withdrawals, NOMVIA will refund the amounts required under applicable consumer law, including the original standard delivery cost where required.

If you selected a delivery method that was more expensive than the least expensive standard delivery option offered, the additional delivery cost does not have to be refunded where permitted by law.

Refunds will normally be issued to the same payment method used for the original purchase.

Store credit will only be provided instead of a monetary refund if you expressly agree to it.

Where permitted by applicable law, NOMVIA may withhold the refund until we receive the returned goods or until you provide evidence that the goods have been sent back, whichever occurs first.

Once a refund has been issued, your bank or payment provider may require additional processing time before the funds appear in your account.

ORDERS ALREADY SHIPPED

You may request cancellation before your order has been dispatched, and we will try to stop the order where reasonably possible.

Once an order has already been dispatched, we cannot guarantee that it can be intercepted or cancelled while in transit.

This does not affect any applicable right of withdrawal after receiving the order.

LEGAL GUARANTEE

Nothing in this Return & Refund Policy limits your statutory guarantee rights.

Consumers in Spain may benefit from a statutory legal guarantee for lack of conformity that generally lasts three years from delivery, subject to applicable law.

MANDATORY CONSUMER RIGHTS

Nothing in this policy limits or excludes any mandatory consumer rights provided by applicable law.